Managing Performance

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	Measuring Performance
	Managing Information for Better Compliance and Performance
	Analysis, Reporting and Planning
	Synchronizing Strategy and Execution
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Case Study: Implementing Pay-for-Performance at the Commonwealth of Massachusetts The Commonwealth of Massachusetts is one of the original 13 states of the Union, and New England’s most populous state. The Commonwealth is a state government with diverse types of management and executive positions covering disciplines such as public safety, human services, engineering, healthcare, transportation, economic development and environmental science. The state employs 45,000 people, including more than 3,000 managers and executives. SuccessFactors Managing Performance Volume 1, May 31, 2006
Case Study: Insurance and Financial Services The company in this case study is a leading provider of insurance and other financial services to individual and institutional customers, with operations in 12 countries, serving more than 57 million individuals worldwide. Actuate Managing Performance Volume 1, May 31, 2006
CASE STUDY: Kimberly-Clark As the manufacturer of personal care and hygiene brands such as Huggies, Kotex and Kleenex, Kimberly-Clark’s products are sold in more than 150 countries, reaching one billion people every day. The company posted sales of more than $16 billion in 2005, a record in its 134-year history. SuccessFactors Managing Performance Volume 1, May 31, 2006
Case Study: On-Demand Access to Information a Reality When Simon & Schuster brought its sales, inventory and shipment reporting needs to HyperRoll, the company certainly wasn’t expecting to solve these issues overnight… but they never imagined they could resolve them in a matter of days. HyperRoll Managing Performance Volume 1, May 31, 2006
Case Study: On-Demand Performance Management Businesses today need to accelerate their ability to impact their organizational performance. As technology impacts the speed in which product life cycles come to market, thrive and die – most organizations are having a difficult time keeping up. Some companies are turning to on-demand solutions to solve certain performance management issues and are experiencing challenges with solutions that aren’t flexible enough to meet their unique needs. New technologies are now available that empower businesses with a timeline of on-demand software, and a customizable framework for changing the application to meet the businesses needs of what seems to be an evolving ecosystem. Etelos, Inc. Managing Performance Volume 1, May 31, 2006
Case Study: Process Aware Business Intelligence Application Rapid mobile phone activation is critical not only to achieving customer satisfaction, but also for enhancing the bottom line of today’s phone companies. But what if this process, which seems so simple to the customer, gets delayed because there is manual intervention required for activation? This translates into a prolonged wait causing frustration for customers. For the telephone company, it means inefficient use of resources, increased cost and a potential loss of customers to other service providers. Hewlett-Packard Managing Performance Volume 1, May 31, 2006
Case Study: Proven Performance – The Exceptional Value of Experience When organizations are seeking to improve performance, execute strategies, achieve goals and boost ROI, experience counts: in uncertain and competitive times, more than ever. Since its establishment in 1983, Strategix Performance has served hundreds of organizations, designed and implemented thousands of business and employee performance improvement plans and provided its unique capabilities to hundreds of thousands of users. Collaborating closely with clients over the years has produced unsurpassed business process and software technology solutions for Employee Performance Management (EPM), Automated Incentive Compensation Management (EIM), Business Activity Management (BAM) and Customer Relationship Management (CRM). Strategix Performance, Inc. Managing Performance Volume 1, May 31, 2006
Case Study: Solving Incentive Compensation Management Problems More often than not, problems with incentive compensation plans can be attributed not to the plans themselves but rather to the systems, processes and people associated with administering and managing the plans. Inflexible, hard-coded systems; inefficient, laborintensive processes; and lack of expertise and resources are the root causes of nearly all problems with incentive compensation plans. Synygy, Inc. Managing Performance Volume 1, May 31, 2006

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